American Eagle Reviews

Don't believe their delivery dates!

AE claimed the expected delivery would be 4-6 business days for standard delivery to Ireland.

But it took them 5 days to even issue the parcel to the local DHL for shipment.

Once tracking was available DHL customer service said that only a basic shipping service had been paid for by AE (incl in €100 plus orders) and that delivery would be 8-12 business days.

This would have been good to know at the time of ordering as I am leaving the country & delivery address.

12 business days later and the package is in France with no updates to tracking for the last 3 days.

Will not be ordering again.

After years of being an avid buyer of American Eagle pants, I have to say I no longer recommend you buy clothes here. I have been extremely disappointed with their service.

I purchased 3 pairs of pants in July, from abroad because I live abroad, and thought it seemed to be an easy process.

Sadly none of the pants fit, so I needed to return them. American Eagle said I needed to pay for the shipping for the return. Therefore, I essentially ended up paying to try on three pairs of their pants.

Mind you nearly all if not all companies here in the EU do not charge to return clothes, in fact they come with a prepaid return label in the chance your clothes do not fit. So i was really surprised to see I would be expected to pay international shipping to return my item.

Next, there was/is only one location in TN to send your returns from the EU/abroad! On top of this, they were/are unwilling to provide me another location or warehouse to send the package too.

I sent my package with UPS expedited shipping and it was returned to their warehouse on August the 22nd.

I emailed multiple times asking for help and for someone to show me some empathy, but I never received it. Working in customer support myself, regardless of policy, I would of apologised for what has obviously not been a great situation for a customer. After loads of back and forth emails and me asking for someone to to apologize they finally did and agreed to refund my shipping costs.

However, it is now September 7th and I still do not have a refund for my order either! They told me it could take some time previously, but the most recent message I got from Global Care indicated their warehouse is not processing returns at this moment, so the timeframe they would give is irrelevant. I do not understand why their inability to carry out this process means me waiting longer for my money.

The funny thing is, I had to call about this refund for the shipping costs and the support staff at the time indicated to me my pants had made it to the warehouse, but now they are acting as if they never did.

TLDR:
Anyways, I could go on and on about how disappointed I am with the lack of empathy shown, lack of alternative solutions, slow refunds, and more, but I will say this, do not buy from American Eagle anymore. There are so many other wonderful options and companies who are willing to go the extra mile, or even the bare minimum of paying for shipping and offering alternative solutions.

Daughter’s lounge pants pilled after 2nd wash. Need a receipt to return/exchange defective merchandise. Apparently, AE expects customers to save receipt as defective products are likely to happen. Talked to a manager in customer service today. Not shopping there again, a huge inconvenience!

I ordered pants online they didn't fit so I sent them back through my local AEO store. I got the wrong pants wrong brand size everything therefore I went into the store again and reordered. They said they were sending me another refund and I told her I wanted to reorder the pants that was a mistake!! I was supposed to be getting my refund I sent emails I called no refund however they took the money out AGAIN for the pants . Weeks have went by with no refund I sent an email I was told the money was sent to me and that they definitely refunded it and that there was a problem with my bank they did their part. I called yesterday they apologized and said it should be on the way to my bank,then I wake up this morning and get an email saying there are problems to please call them?????? I have to call AGAIN!!!! I will never ever order anything again from them!

Place order online and after 4 days and 3 calls, I could not get an update on my other. Online shows order has yet to ship. I received an email from AE stating the delay is out of their hands, carrier issue. How could that be. Very poor customer service support to no support.

I have shopped here for years as well as my daughter. I understand that it is a brand more for a younger clientele, however you could still get decent jeans and some basic casual tops. Now, shirts are either crop tops or oversized baggy shirts with hideous prints and terrible quality. You honestly can't order anything on line as it will appear to be full sized but arrive as half a shirt. My daughter can't wear anything from this brand without violating dress code anymore. After so many on line requests to make regular sized shirts it's still an issue. Even in the middle of WINTER. I can't understand charging 40$ for a glorified bra top cheaply made in a sweatshop no doubt. Whoever is designing the clothes needs to be replaced. Also, the dresses are not made for anyone over 5'5. I'm 5'11 and these dresses are more like shirts. Jeans are cheap and do not last like they used to!

Ordered on the 13th July, my goods cleared customs on the 22nd July. Try tracking through DHL and none of the information or tracking numbers work. Never had a parcel take so long ever. Have to wait another 15 days before they will class as lost.
Not happy , I suppose I shoudl have read the reviews here first. I only bought here as I liked their items when i use to work in New York a few years ago.
Lesson learnt.....

This has to be the worst store I have ever experienced for customer service. They do not care about their customers at all and argue even when they are in the wrong. Basically they say sorry its your fault and were not doing anything to help you BYEE. Terrible company.

They will cancel your order to "protect" you. Tried 2 different cards and PayPal - order first confirmed, then canceled in 2-3 hours. Reason - their "system" decide to "protect" you

I use to love AEO! As a curvier but not bbw, girl they had dresses and jeans I could fit in that didn't look like the ugly layne Bryant torrid etx crap! But the past seven years I've noticed the styles the designs are the same if not worse! Prints icky before they were ahead of the time cure accents great knits…. Now it's the same stuff but worse! So bummed they can keep their American boho look but how many times will they sell the same muted ruffled floral mini skirt? Yet seven years ago there were more choices!? Boring